Terms of service

Gimi Gimi (A brand of Alimento Agro Foods Private Limited)

Effective Date: 25 May 2026
Last Updated: 25 May 2026

1. Introduction and Acceptance of Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “your”, or “User”), and Alimento Agro Foods Private Limited (“we”, “us”, “the Company”, or “our”), the entity behind the Gimi Gimi brand, concerning your access to and use of the website accessible at [insert website URL] and any associated subdomains, mobile applications, or digital platforms operated by the Company under the Gimi Gimi brand (the “Website”), and all products, services, content, features, technologies, and functions offered by the Company through the Website or otherwise under the Gimi Gimi brand (collectively, the “Services”).

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use in their entirety. If you do not agree with these Terms of Use, you are expressly prohibited from using the Website and the Services and must discontinue use immediately. Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.

Supplemental terms and conditions or documents that may be posted on the Website from time to time, including any product-specific terms, promotional terms, or delivery terms, are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will notify you of material changes by posting the updated Terms of Use on the Website with an updated “Last Updated” date and, where appropriate, by sending notification to the email address associated with your account. Your continued use of the Website or Services after any such updates constitutes your acceptance of the revised Terms of Use, and you are expected to review this page periodically so that you are aware of any changes, as they are binding on you.

2. Definitions

For the purposes of these Terms of Use, the following terms shall have the meanings ascribed to them below:

“Applicable Law” means all applicable statutes, enactments, acts of legislature, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives, and orders of any governmental authority, tribunal, or court in India, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Food Safety and Standards Act, 2006, and the Food Safety and Standards (Labelling and Display) Regulations, 2020.

“Content” means all information and content available on the Website and its look and feel, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, product descriptions, nutritional information, ingredient lists, material, information, data, links, data compilations, software, and the compilation and organisation thereof.

“Intellectual Property” means and includes all copyright, designs, inventions, patents, service marks, trademarks (in each case, whether registered or arising at common law, or its overseas equivalent), or applications for any of these, formulations, trade names, business names, discoveries, trade secrets, know-how, source code, object code, technical information, commercial and financial data, and all other industrial or intellectual property rights, whether registered or not.

“Order” means a request submitted by you through the Website or Services to purchase one or more Products, subject to confirmation by the Company.

“Personal Data” has the meaning ascribed to it in the Privacy Policy, namely any data about an individual who is identifiable by or in relation to such data, as defined under the Digital Personal Data Protection Act, 2023.

“Privacy Policy” means the Company’s privacy policy applicable to the Gimi Gimi brand, as published on the Website and amended from time to time.

“Products” means the food products, beverages, and any related goods offered for sale by the Company through the Website or Services.

“Services” means all products, services, content, features, technologies, and functions offered by the Company through the Website or otherwise under the Gimi Gimi brand.

“Third-Party Content” means articles, photographs, text, graphics, pictures, designs, sound, video, information, applications, software, data, and other content or items belonging to or originating from third parties that may be accessible through or integrated with the Website or Services.

“Third-Party Websites” means external websites, platforms, or online properties not owned or operated by the Company that may be linked to or accessible from the Website or Services.

“Website” means the website accessible at [insert website URL] and any associated subdomains, mobile applications, or digital platforms operated by the Company under the Gimi Gimi brand.

3. User Eligibility, Declaration, and Account Registration

3.1 Eligibility. By accessing or using the Website or Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding agreements under Applicable Law. If you are accessing or using the Website or Services on behalf of an organisation or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms of Use, and references to “you” shall include such entity.

3.2 Account Registration. Certain features of the Website and Services, including the ability to place Orders, may require the creation of a user account. You agree to provide accurate, current, and complete information during the registration process and to maintain and promptly update such information to keep it true, accurate, current, and complete at all times. You acknowledge that any information provided by you is true, accurate, current, and complete.

3.3 Account Security. You agree to maintain the confidentiality of your login credentials and accept full responsibility for all activity that occurs under your account. You shall not share your account credentials with any third party, and you shall immediately notify the Company of any unauthorised use of your account or any other breach of security.

3.4 Company’s Rights. You acknowledge and agree that the Company may, in its sole discretion, refuse to register an account, terminate an existing account, or restrict access to any or all of the Services without prior notice. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable, or if the username infringes upon the rights of any third party.

4. Products, Ordering, and Payment

4.1 Product Descriptions. We endeavour to provide accurate descriptions, images, pricing, and nutritional or ingredient information for all Products listed on the Website. However, we do not warrant that Product descriptions, images, pricing, or other Content on the Website are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only, and actual Products may vary in appearance, packaging, or presentation. If a Product offered by us is not as described, your sole remedy is to return the Product in accordance with Section 6 of these Terms of Use.

4.2 Allergen and Dietary Information. We may display allergen warnings, nutritional information, dietary suitability labels, or ingredient lists in relation to Products listed on the Website. Whilst we make reasonable efforts to ensure the accuracy of such information, we do not guarantee that it is complete, current, or free from error. You acknowledge and agree that: (a) it is your responsibility to verify all ingredient and allergen information before consuming any Product, particularly if you have known food allergies, intolerances, or specific dietary requirements; (b) the Company shall not be liable for any adverse reaction, illness, injury, or loss arising from your consumption of any Product where allergen or dietary information has been provided; and (c) you should contact the Company directly if you require specific allergen or dietary information that is not displayed on the Website.

4.3 Placing Orders. When you place an Order through the Website, you are making an offer to purchase the Products specified in that Order, subject to these Terms of Use. All Orders are subject to acceptance by the Company, and we reserve the right to refuse or cancel any Order at any time for any reason, including but not limited to Product availability, errors in Product or pricing information, or where we suspect fraudulent or unauthorised activity. An Order shall only be deemed accepted when the Company sends you an order confirmation by email or through the Website.

4.4 Pricing and Payment. All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. The Company reserves the right to change prices at any time without prior notice, provided that any such change shall not affect Orders already confirmed by the Company. Payment for Orders must be made through the payment methods available on the Website at the time of placing the Order. You represent and warrant that you are authorised to use the payment method selected and that the payment information provided is accurate and complete. The Company shall not be responsible for any additional charges, fees, or levies imposed by your bank, payment provider, or any third party in connection with your payment.

4.5 Availability. All Products are subject to availability. The Company reserves the right to limit the quantity of Products available for purchase and to discontinue any Product at any time without prior notice.

5. Delivery

5.1 Delivery Terms. The Company shall use commercially reasonable efforts to deliver Products to the delivery address specified in your Order within the estimated delivery timeframe communicated to you at the time of placing the Order or in the order confirmation. Delivery timeframes are estimates only and are not guaranteed. The Company shall not be liable for any delay in delivery caused by circumstances beyond its reasonable control, including but not limited to adverse weather conditions, natural disasters, transport disruptions, supply chain interruptions, or force majeure events.

5.2 Delivery Charges. Delivery charges, if applicable, will be displayed at the time of checkout and will form part of the total Order amount. The Company may, from time to time, offer free delivery or discounted delivery charges, subject to such terms and conditions as the Company may specify.

5.3 Risk and Title. Risk in and title to the Products shall pass to you upon delivery of the Products to the delivery address specified in your Order, or to a person authorised by you to accept delivery on your behalf.

5.4 Inspection on Delivery. You are advised to inspect the Products upon delivery and to report any damage, defect, or discrepancy to the Company within 24 hours of receipt. Failure to report any issue within this period may affect your ability to claim a refund or replacement under Section 6 below.

6. Returns, Refunds, and Cancellations

6.1 Cancellations. You may cancel an Order prior to despatch by contacting the Company through the channels specified in Section 18 below. Once an Order has been despatched, cancellation may not be possible. Where a cancellation is accepted, any payment received from you will be refunded to the original payment method within a reasonable period.

6.2 Returns. Due to the perishable nature of food products, returns are accepted only in the following circumstances: (a) the Product received is damaged, defective, or materially different from the description on the Website; (b) the Product is past its expiry date at the time of delivery; or (c) the wrong Product has been delivered. To initiate a return, you must contact the Company within 24 hours of delivery with photographic evidence of the issue, your Order number, and a description of the problem.

6.3 Refunds. Where a return is accepted in accordance with Section 6.2 above, the Company will, at its discretion, either issue a full or partial refund to the original payment method or provide a replacement Product, subject to availability. Refunds will be processed within a reasonable period following verification of the return. The Company shall not be obliged to issue refunds where the Product has been consumed, opened (unless the defect was not reasonably discoverable without opening), or where the issue arises from improper storage or handling by you after delivery.

6.4 Consumer Protection. Nothing in this Section 6 is intended to exclude or restrict your statutory rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other Applicable Law.

7. Use of the Website and Prohibited Conduct

7.1 General Obligations. You agree to use the Website and Services lawfully, ethically, and in accordance with all Applicable Law, and you shall not engage in any conduct that could damage, disable, overburden, or impair the Website or Services or interfere with any other party's use and enjoyment of the Website or Services. You shall not use the Website or Services for any illegal or unauthorised purpose, and your use shall not violate any Applicable Law or regulation.

7.2 Prohibited Activities. You shall not, without limitation: (a) host, display, upload, modify, publish, transmit, update, or share any information which belongs to another person and to which you do not have any right without the prior consent of that person; (b) submit, upload, or transmit any content that is grossly harmful, harassing, blasphemous, defamatory, obscene, invasive of another's privacy, hateful, or racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatsoever; (c) submit any content that is misleading in any way, or that deceives or misleads other users about the origin of such content or communicates any information which is grossly offensive or menacing in nature; (d) upload, transmit, or introduce any trojan horses, worms, time bombs, cancelbots, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept, or expropriate any system, data, or personal information; (e) attempt to gain unauthorised access to any portion or feature of the Website or Services, or to any other systems or networks connected to the Website or Services, by hacking, password mining, or any other illegitimate means; (f) use the Website or Services to place fraudulent Orders, use stolen payment information, or engage in any form of payment fraud; (g) resell, redistribute, or commercially exploit Products purchased through the Website without the prior written consent of the Company; or (h) use any automated means, including bots, scrapers, or crawlers, to access, collect data from, or interact with the Website or Services without the Company's prior written consent.

8. User Content and Reviews

8.1 User-Generated Content. The Website may permit you to post reviews, ratings, comments, feedback, or other content relating to Products or the Services ("User Content"). You are solely responsible for any User Content you submit, and you represent and warrant that your User Content does not violate these Terms of Use, any Applicable Law, or the rights of any third party.

8.2 Licence. By submitting User Content to the Website, you grant the Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sub-licensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with the Website, Services, and the Company's business, including for marketing and promotional purposes.

8.3 Moderation. The Company reserves the right, but is not obligated, to review, edit, refuse to post, or remove any User Content at its sole discretion, including without limitation User Content that violates these Terms of Use, is objectionable, or may expose the Company or its users to any harm or liability.

9. Intellectual Property

9.1 Ownership. The Company is the owner or the licensee of all Intellectual Property rights in the Website and Services, and in the material, software, and Content published on or through the Website and Services. Those works are protected by copyright laws and treaties, and all such rights are reserved. Nothing contained in these Terms of Use or the Privacy Policy should be construed as granting any licence or right to use any such Intellectual Property without the express written consent of the Company.

9.2 Restrictions. You agree not to copy, forward, download, reverse engineer, decompile, disassemble, or share Content without obtaining the necessary rights or permissions to do so. You shall not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website or Services except as expressly permitted under these Terms of Use.

9.3 Trademarks. "Gimi Gimi", "Alimento Agro Foods", and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You shall not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

10. Privacy and Data Collection

Your use of the Website and Services is governed by our Privacy Policy, which is available at [Insert Privacy Policy URL] and is incorporated into these Terms of Use by reference. By using the Website or Services, you acknowledge and agree to the data collection, use, and disclosure practices outlined in our Privacy Policy.

By creating an account or placing an Order, you authorise the Company to collect your identification and contact information, including but not limited to your name, contact number, email address, delivery address, payment information, and such other information as you provide, to enable the Company to identify you as a user, process your Orders, and provide you with information regarding the Company's products and services.

You authorise the Company to contact you through calls, SMS messages, WhatsApp messages, email, and any other mode of communication using the details registered on the Website to provide information which could be both transactional and promotional in nature. You may opt out of promotional communications at any time by following the unsubscribe instructions in our communications or by contacting us using the details set out in Section 18 below.

11. Third-Party Websites and Content

The Website or Services may contain, or you may be sent via the Website, links to Third-Party Websites as well as Third-Party Content. Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Website or any Third-Party Content posted on, available through, or installed from the Website, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Website and access Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware that these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Website.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites, and you shall hold us harmless from any harm caused by your purchase of such products or services or any losses sustained by you relating to or resulting from any Third-Party Content or any contact with Third-Party Websites.

12. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Website or Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Website or Services without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Website or Services.

We cannot guarantee that the Website or Services will be available at all times, and we may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Website or Services during any downtime or discontinuance. Nothing in these Terms of Use shall be construed to obligate us to maintain and support the Website or Services or to supply any corrections, updates, or releases in connection therewith.

13. Termination

These Terms of Use shall remain in full force and effect whilst you use the Website or Services. We may suspend or terminate your access to the Website or Services at any time without notice if you breach these Terms of Use or for any other reason in our sole discretion.

Without limiting any other provision of these Terms of Use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Website or Services (including blocking certain IP addresses) to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms of Use or of any Applicable Law. We may terminate your use or participation in the Website or Services or delete your account and any content or information that you posted at any time, without warning, in our sole discretion. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a false or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

Post-termination, your rights under these Terms of Use shall immediately cease, though certain provisions that by their nature should survive termination shall continue, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and indemnification obligations. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

14. Disclaimers and Limitation of Liability

14.1 General Disclaimer. The Website, Services, and Products are provided "as is" and "as available", without warranties of any kind, either express or implied. The Company disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

14.2 Food-Specific Disclaimers. Without limiting the generality of Section 14.1: (a) the Company does not warrant that any Product will be free from allergens, contaminants, or substances that may cause adverse reactions in certain individuals; (b) the Company does not provide medical, nutritional, or dietary advice, and any information provided on the Website relating to nutritional content, dietary suitability, or health benefits is for general informational purposes only and should not be relied upon as a substitute for professional medical or nutritional advice; (c) the Company shall not be liable for any illness, allergic reaction, injury, or other adverse effect arising from your consumption of any Product, except to the extent directly caused by the Company's wilful misconduct or gross negligence; and (d) you acknowledge that food products are perishable by nature and that the Company shall not be liable for any deterioration, spoilage, or change in quality of Products after delivery where such deterioration results from improper storage, handling, or failure to observe storage instructions or expiry dates.

14.3 Limitation of Liability. To the maximum extent permitted by Applicable Law, in no event shall the Company, its affiliates, directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, or assigns be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive loss or damages which may be incurred by you as a result of using the Website, Services, or Products, or as a result of any changes, data loss or corruption, cancellation, loss of access, or due to any inaccessibility of the Website or Services or any part thereof, even if the Company is advised of the possibility of such damages, losses, or expenses. This includes but is not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

14.4 Statutory Rights. Nothing in these Terms of Use is intended to exclude or limit any liability that cannot be excluded or limited under Applicable Law, including but not limited to liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any statutory rights available to you as a consumer under the Consumer Protection Act, 2019.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, service providers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms of Use; (b) your use of the Website, Services, or Products, including but not limited to any User Content you submit; (c) your violation of any Applicable Law or the rights of any third party; or (d) any claim by a third party arising from or in connection with your actions or omissions.

16. Governing Law and Dispute Resolution

16.1 Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

16.2 Jurisdiction. Any action, suit, or other legal proceeding which is commenced to resolve any matter arising under or relating to these Terms of Use or the Website or Services shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.

16.3 Arbitration. Any disputes arising out of or relating to these Terms of Use which cannot be resolved amicably shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat of arbitration shall be Mumbai, Maharashtra, India, and the language of arbitration shall be English. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties. If the parties fail to agree on the appointment of the arbitrator within thirty (30) days from the date of the request for arbitration, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

17. Miscellaneous Provisions

17.1 Entire Agreement. These Terms of Use, together with the Privacy Policy and any other policies or operating rules posted by us on the Website, constitute the entire agreement and understanding between you and us with respect to the subject matter hereof.

17.2 Waiver. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.

17.3 Assignment. We may assign any or all of our rights and obligations under these Terms of Use to others at any time without notice to you. You may not assign your rights or obligations under these Terms of Use without our prior written consent, and any purported assignment in violation of this provision shall be null and void.

17.4 Force Majeure. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

17.5 Severability. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision or part of the provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

17.6 No Relationship. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Use or use of the Website or Services.

17.7 Electronic Agreement. You hereby waive any and all defences you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

18. Contact Us

If you have any questions, concerns, or complaints regarding these Terms of Use or the Website or Services, or if you wish to exercise any of your rights described herein, please contact us at:

Company: Alimento Agro Foods Private Limited

Email: reach@gimigimifoods.com

Address:
Building No./Flat No.: C-7 to C-12
Road/Street: KORITAL FOOD PARK,CABLE NAGAR,NH-12
City/Town/Village: Kewal Nagar
District: Kota
State: Rajasthan
PIN Code: 325003

Phone: +91 8955006021