Refund policy

We take great care in ensuring your order reaches you in perfect condition. Please read our returns and refunds policy carefully before making a purchase.

Order Cancellation

  • Orders can be cancelled before dispatch. Please contact our customer support team at the earliest to initiate a cancellation.
  • Once an order has been dispatched, cancellation requests will not be accepted.
  • To cancel an order, reach out to us via Email, WhatsApp, or Phone. Response timelines are as per our Customer Support Policy.

Return Policy

We follow a no-returns policy as a general rule. However, we understand that exceptions happen. Returns will be considered only in the following cases:

  • Wrong product delivered
  • Product received in damaged condition

Returns outside of these cases will not be entertained. All return requests are evaluated on a case-by-case basis.

Refund Policy

  • Refund requests will only be entertained through our official customer support channel.
  • All refund queries are evaluated on a case-by-case basis.
  • Once a refund is approved and initiated, it will reflect in your source account within 7–10 business days.
  • Gimi Gimi reserves the right to reject refund requests that do not meet the qualifying criteria

How to Raise a Request

For any returns or refund queries, please contact our customer support team with the following details:

  • Your Order ID
  • A brief description of the issue
  • Photos of the product (if damaged or incorrect)

Our team will get back to you as per our Customer Support response timelines